How does a care center earn a Five-Star CMS rating? Bob Rowe explains what it takes and what families should look for when comparing care options.
Listen to our interview on Wesley’s Informed Choices podcast!
Check out more of our podcast episodes here.
Both Wesley Des Moines and Wesley Lea Hill have earned Five-Star CMS ratings—a distinction achieved by a small percentage of care centers nationwide. In this episode, Christine Tremain, Vice President of Marketing & Development, sits down with Robert “Bob” Rowe, Health Services Administrator at Wesley Des Moines, to discuss what that rating means and the effort required to achieve it.
Bob shares insights from his nearly 30-year career in senior care, explains how families can evaluate rehabilitation and long-term care options and discusses the importance of trust, transparency, staffing, and planning ahead. The conversation also explores common misconceptions about nursing homes and why Wesley’s mission-driven approach continues to set its care centers apart.